Seamless Delivery. Effortless Returns.
From the moment you order to the day your ENVEE piece arrives, we handle every detail with precision and care. All orders ship with Delivered Duties Paid (DDP) service meaning no surprises, no hidden fees, just a smooth experience.
Global Delivery, Designed Around You
ENVEE ships worldwide through certified logistics partners, ensuring reliable and sustainable delivery from our global hubs. All shipments include carbon-neutral delivery and real-time tracking.
| Region | Estimated Delivery Time | Fulfillment Hub |
|---|---|---|
| Europe & UK | 3–6 business days | Amsterdam, NL |
| North America | 5–9 business days | Toronto, CA |
| Middle East & Asia | 6–10 business days | Hong Kong / Shenzhen |
| Africa | 5–8 business days | Casablanca, MA |
- Orders are processed within 24–48 hours (Mon–Fri)
- Express shipping available in select regions
- Tracking details are sent automatically by email after dispatch
- All parcels require signature upon delivery to ensure safety
No Hidden Costs. Ever.
Every ENVEE order is shipped Delivered Duties Paid (DDP) meaning taxes and import fees are calculated and covered at checkout. You receive your order without customs delays or unexpected charges.
Regions Covered:
- North America (US, Canada, Mexico)
- European Union & UK
- GCC Countries (UAE, Saudi Arabia, Qatar, Kuwait)
- Asia-Pacific (Singapore, Japan, Hong Kong, Australia)
What's Included:
- All taxes and duties
- Import fees covered
- No customs delays
- Full price transparency at checkout
Precision Logistics
Each ENVEE order goes through a triple-check verification for quality and accuracy before leaving our facility.
- Order Confirmation: Email sent immediately
- Processing & Quality Check: 24–48 hours
- Dispatch: Tracking link shared via email and account portal
- Delivery: Hand-signed confirmation upon arrival
Made Easy, the Luxury Way
We want you to love every ENVEE piece. If you need to return or exchange an item, we make it simple and transparent.
Eligibility:
- Items must be unworn, unwashed, and returned in original packaging
- Returns accepted within 14 days of delivery
- FitFlux members enjoy 90 days of size swaps under their membership plan
- Archive resale and trade-in items follow separate policies
How to Start:
- Visit /pages/returns
- Enter your order number and email
- Choose Return, Exchange, or FitFlux Swap
- Print your prepaid return label
- Drop off at the nearest partner location
- Refunds are processed within 5–7 business days after inspection
Return Cost:
- Complimentary within the first 14 days
- Free for FitFlux size swaps
- Trade-in shipping covered by ENVEE Archive
Give Your ENVEE a Second Life
As part of our circular philosophy, ENVEE Archive allows you to trade in eligible pieces for credit toward new collections. Each product's Digital Product Passport (QR/NFC label) confirms authenticity and resale eligibility.
Log In
Access your ENVEE account and select "Trade In / Archive"
Scan QR Label
Scan your item's QR label to verify authenticity
Receive Credit
Get credit (average €30–€50) toward your next purchase
Circular Impact
Your pieces get restored and find new homes through ENVEE Archive
We'll Make It Right
In the rare event you receive a defective or incorrect product, please contact support@enveeofficial.com within 7 days of delivery. Attach photos and your order number our team will issue a prepaid return label and expedite a replacement.
support@enveeofficial.comLuxury Meets Responsibility
Our logistics are powered by sustainability:
Carbon-Neutral Shipments
Certified offsets for every delivery
Recycled Packaging
FSC-certified boxes, tissue, and envelopes
Minimal Waste
Smart inventory to reduce overproduction
Consolidated Fulfillment
Regional hubs to shorten routes
Because movement should never cost the Earth.
Quick Answers
Can I change my shipping address after ordering?
Yes within 12 hours of purchase, before dispatch. Contact support@enveeofficial.com.
How do I track my shipment?
Use the tracking link in your confirmation email or visit /pages/track.
What happens if I miss my delivery?
Courier will re-attempt delivery or hold at the nearest depot for 5 days.
How do I exchange an item for a different size?
If you're a FitFlux member, you can request a size swap directly via your account.