Returns & Refunds Policy

We aim to provide a fast and efficient resolution experience while minimizing environmental impact. Because our products are fulfilled internationally, traditional returns can lead to delays and increased carbon emissions. For this reason, we operate a Digital-First Resolution Protocol, which allows many return requests to be handled without requiring customers to ship items back. In most cases, issues are resolved digitally through a verification process.

For health and safety reasons, we enforce a strict hygiene policy in compliance with applicable sanitary standards. Intimate items such as panties, thongs, and bodysuits that are delivered with a Hygiene Safety Seal cannot be returned if the seal has been opened or removed. Additionally, items marked as "Final Sale," promotional gifts, and digital gift cards are not eligible for returns or exchanges under any circumstances.

For approved returns, we offer two refund methods. Customers may choose Store Credit, which is issued as a digital gift card and provided at no additional cost. This option grants the full value of the item instantly upon approval. Alternatively, customers may request a refund to their original payment method; however, an $8.00 USD processing fee will be deducted to cover international transaction and administrative costs. Please note that original shipping fees, priority processing charges, and any customs duties or taxes are non-refundable, as they are paid to third-party providers.

To begin a return request, customers must contact support@enveeofficial.com and provide their order number. Clear and well-lit photos of the item, including tags and packaging, must be submitted as part of the request. Our Quality Control team will review the submission within 24 to 48 business hours. If the claim is approved, a refund or Store Credit will be issued accordingly. In some cases, customers may be instructed to dispose of or donate the item locally rather than returning it. Unauthorized physical returns sent without approval will not be accepted and will not qualify for a refund.

Customers should inspect their order immediately upon delivery. If an item is defective, damaged, or incorrect, it must be reported within 48 hours of delivery confirmation. The claim must include photographic evidence clearly showing the issue. Once reviewed, we will assess the situation and provide a suitable resolution, which may include a replacement or a full refund.

To protect our community and maintain fair pricing, all fulfillment is verified via mass-balance weight audits at our outbound facilities. If you experience an issue, we ask that you engage with our support team in good faith. Initiating a bank chargeback while a digital audit is in progress will result in the immediate suspension of your claim and may limit your ability to purchase from ENVEE in the future.